Shipping and Delivery
United States
We provide FREE Shipping to the US via FedEx or UPS Express Saver including customs fees. Estimated Delivery Time: 12-24 days.
In-stock dolls have an estimated delivery time of 3-7 days.
Europe, Canada, and Australia
Shipping fee of $149.00. Estimated delivery time: 14-28 days for Europe and Canada, 20-50 days for Australia.
All other countries
Shipping fee of $249.00. Estimated delivery time: 20-60 days.
We understand the importance of privacy, which is why we offer discreet shipping for all orders. By default, the doll will be shipped to the shipping address provided at checkout. However, if you prefer to pick up your order at a nearby shipping facility, please contact us after placing your order to make the necessary arrangements.
Rest assured, we take your anonymity seriously and keep all packaging as discreet as possible. Your doll will arrive in a plain, neutral box with no indication of its contents. Only you will know that there is a doll inside.
Once your doll is ready for shipping, we will provide you with a tracking number that allows you to discreetly follow its journey every step of the way.
Customs Fees & Taxes
For orders shipped to the USA, we handle all customs fees. However, in some countries like Canada and Australia, import taxes may be required at delivery. We are not responsible for these fees, as they are imposed by certain countries and can range from $120 to $200 or more depending on the doll. The buyer is responsible for paying any applicable import taxes and fees. If you're interested in avoiding the hassle of dealing with customs, we offer a pre-paid VAT and import tax service for some countries. Please contact our team after placing your order to inquire about this option.
Shipping Procedure
We craft each doll individually to ensure the highest quality. After you place your order, we'll begin the manufacturing process. As soon as we confirm receipt of your payment, we'll send you an order confirmation. Once the doll is ready, we'll ship it and provide you with a tracking number so you can monitor its journey in real time. You can choose to have the doll delivered to your home or any other address that's convenient for you.
Shipping Courier
We partner with leading shipping companies, such as FedEx and UPS, to ensure fast and reliable delivery of your order. Depending on your location, we carefully choose the most efficient courier for your package.