FAQs
Frequently Asked Questions
1. SHIPPING
1.1. What are the shipping options and delivery times for different regions?
United States:
We offer Free Shipping via FedEx or UPS Express Saver for all US orders, including customs fees. Delivery usually takes 12-24 days.
Europe, Canada, and Australia:
Shipping fee: $149.00
Estimated delivery time: 14-28 days for Europe and Canada, 20-50 days for Australia.
All other countries:
Shipping fee: $249.00
Estimated delivery time: 20-60 days.
1.2. How do you ensure discreet shipping?
We understand the importance of privacy, which is why we provide discreet shipping for all orders. By default, your doll will be shipped to the address provided at checkout. If you prefer to pick up your order at a nearby shipping facility, please contact us after placing your order to make the necessary arrangements. Rest assured, we prioritize your anonymity and package your doll in a plain, neutral box with no indication of its contents. Only you will know that there is a doll inside.
1.3. Will I receive tracking information for my order?
Yes, once your doll is ready for shipping, we will provide you with a discreet tracking number. This allows you to monitor the journey of your doll every step of the way.
1.4. What about customs fees and taxes?
For orders shipped to the USA, we handle all customs fees. However, some countries like Canada and Australia may require import taxes upon delivery. These fees are imposed by specific countries and can range from $120 to $200 or more, depending on the doll. The buyer is responsible for paying any applicable import taxes and fees. If you prefer to avoid dealing with customs, we offer a pre-paid VAT and import tax service for select countries. Please contact our team after placing your order to inquire about this option.
1.5. How does the shipping procedure work?
To ensure the highest quality, we craft each doll individually. After placing your order, we begin the manufacturing process. Once we confirm receipt of your payment, we will send you an order confirmation. When the doll is ready, we will ship it and provide you with a discreet tracking number. You have the flexibility to choose the delivery address, whether it's your home or any other convenient location.
1.6. Which shipping courier do you use?
We partner with leading shipping companies like FedEx and UPS to ensure fast and reliable delivery of your order. Based on your location, we carefully select the most efficient courier for your package.
1.7. Can I choose to pick up my order at a nearby facility?
Yes, if you prefer to pick up your order at a nearby shipping facility, please contact us after placing your order to make the necessary arrangements. Your anonymity is our priority.
2. PAYMENT
2.1. How can I make a payment?
2.1.1. Paying with a PayPal Account:
- Select the doll you want to purchase and click 'Add to Cart.'
- Enter your shipping address and proceed to 'Continue to free shipping.'
- On the 'Payment method' page, select 'PayPal.'
- Click 'Complete order' to be redirected to the PayPal page.
- Log in to your PayPal account and complete the transaction.
- Once the payment is processed, you will receive a confirmation email.
2.1.2. Paying with Debit or Credit Card via PayPal (No PayPal account needed!):
- Select the doll you want to purchase and click 'Add to Cart.'
- Enter your shipping address and proceed to 'Continue to free shipping.'
- On the 'Payment method' page, select 'PayPal.'
- Click 'Complete order' to be redirected to the PayPal page.
- On the PayPal page, click 'Pay with Debit or Credit Card' to complete the transaction.
- Once the payment is processed, you will receive a confirmation email.
2.1.3. Paying with Debit or Credit Card via our secure payment page:
- Select the doll you want to purchase and click 'Add to Cart.'
- Enter your shipping address and proceed to 'Continue to free shipping.'
- On the 'Payment method' page, select 'Credit card.'
- Click 'Complete order' to be redirected to our secure payment page.
- Follow the instructions on the secure payment page to complete the transaction.
- Once the payment is processed, you will receive a confirmation email.
I have made minor changes for consistency and clarity in the instructions.
2.2. What are the common PayPal issues and solutions?
2.2.1. "Pay with Debit or Credit Card" option not visible:
If you are unable to see the "Pay with Debit or Credit Card" option, try placing your order on a desktop device (computer) instead of a mobile or tablet.
2.2.2. Not redirected to PayPal:
If you are not redirected to the PayPal page after choosing PayPal as your payment method, try clearing your browser's PayPal cookies or using a different browser.
2.2.3. PayPal not accepting your credit card:
If PayPal is not accepting your credit card, double-check the information entered on PayPal's form. If the information is correct, it's possible that your card is linked to a PayPal account. In that case, log into your PayPal account to proceed with the payment.
3. SPLIT PAYMENTS / LAYAWAY
3.1. Can I split my payment or use a layaway program?
Yes, we understand that paying the full amount upfront may not always be feasible. That's why we offer a Split Payments/Layaway program, allowing you to split the total amount into multiple payments, even if you wish to use multiple cards.
3.2. How does the Split Payments/Layaway program work?
- Minimum Deposit: Start by making a minimum deposit of $200. This serves as your initial payment to secure your order and lock in the special price mentioned in the invoice.
- Flexible Payments: You can pay off the remaining balance at your earliest convenience or whenever you want. There is no interest, and you have the freedom to choose your payment frequency—whether daily, monthly, weekly, or in full.
- Confirmation and Order Processing: Once you complete the balance payment, we will send you a confirmation email, and our team will begin working on your order.
Please note that a non-refundable deposit of $200 is required to lock in the special price mentioned in the invoice.
4. WHY PAYPAL?
4.1. Why should I choose PayPal as my payment method?
At Love Dolls 4u, we want to make your shopping experience as smooth as possible. Here are some reasons to consider using PayPal:
- Ease and Convenience: PayPal allows you to complete your purchase quickly and effortlessly, simplifying the payment process. Spend less time at checkout and more time enjoying your purchases.
- Trusted Security: PayPal employs advanced security measures to safeguard your sensitive information. When you choose PayPal, you don't have to worry about sharing your financial details with multiple merchants. Your payment information is securely stored, providing an extra layer of protection.
- Pay as a Guest: Even if you don't have a PayPal account, you can still pay with PayPal as a guest. Simply select the option to pay with a credit or debit card, and enjoy the same secure payment experience without the need for a PayPal account.
- Buyer Protection: PayPal's Buyer Protection program covers your eligible purchases, ensuring peace of mind. If any issues arise with your order, PayPal will help resolve disputes and work with you and the seller to find a satisfactory solution.
4.2. How will my purchase appear on the statement?
We understand the importance of maintaining your privacy during online transactions. To ensure your confidentiality, your payment statement will show a payment to "LITTLE GIFTS ONLINE." These billing descriptors are designed to protect your privacy and maintain the discreet nature of your purchase.
5. CONTACT US
If you have any questions or need further assistance regarding our payment methods or the Split Payments/Layaway program, please feel free to contact our customer support team. We are here to help!
6. CLEANING AND MAINTAINING YOUR DOLL
6.1. How do I clean my doll?
Cleaning your doll is an essential part of maintenance. Follow these steps to clean your doll effectively:
1. Body Cleaning: After use or contact with bodily fluids, clean your doll in the shower using warm water and a mild soap. Avoid wetting the doll's head. Use a damp washcloth with mild shampoo to clean the head separately.
2. Drying: Thoroughly dry your doll with a clean towel to remove excess moisture. Avoid using a blow dryer, as concentrated heat can damage the skin.
3. Optional Step: After cleaning, you can apply baby powder to your doll's skin to remove remaining moisture and maintain its softness.
4. Makeup Removal: Use a damp washcloth with warm water to remove makeup. Pat the doll's face dry with a paper towel or dry cloth.
5. Wig Care: Wash the doll's wig separately with a mild shampoo and let it air dry. Avoid using a blow dryer, as it may damage the hair.
6.2. How should I store my doll?
Proper storage ensures the longevity and condition of your doll. Follow these guidelines for storing your doll:
1. Fabric Contact: Avoid prolonged contact with dark-colored fabrics, as they may stain the doll's skin.
2. Clothing: Do not store your doll wearing tight clothing or elastic bands, as they can leave permanent marks or indentations.
3. Sunlight: Keep your doll away from direct sunlight to prevent uneven fading of the skin and facial features.
4. Temperature: Store your doll in a cool, dry place, avoiding extreme heat or cold. Extreme temperatures can warp the doll's features over time.
5. Pressure Points: To prevent permanent indentations, suspend the doll in the air or place it on a soft surface to avoid anything pressing into the skin for an extended period.
If you have any further questions about cleaning or storing your doll, please don't hesitate to contact our customer support team. We are here to assist you.
7. COMMON LOVE DOLLS QUESTIONS
7.1. What advantages do love dolls offer in the bedroom?
Sex dolls can provide pleasure and fulfill fantasies. They offer flexibility in positions, sexual stamina enhancement, and no need for condoms.
7.2. How easy are the dolls to clean and maintain?
Our sex dolls are designed to be easy to clean and maintain, ensuring you can enjoy them anytime and anywhere without hassles. Here’s an easy-to-follow step-by-step guide on how to clean and maintain your love dolls.
7.3. What sets your love dolls apart from others?
Our love dolls are not inflatable or cheap blowup dolls. They feature lifelike skin, a real-life simulation vaginal opening, and a fully articulated, poseable metal skeleton. They are designed to provide a realistic and unforgettable experience.
7.4. Are your products genuine?
Yes, all of our products are made by original manufacturers.
7.5. What are the advantages of purchasing a love doll from Lovedolls4u?
Lovedolls4u offers a wide range of high-quality love dolls that are crafted with meticulous attention to detail. Our dolls are made from premium materials, ensuring durability and a realistic feel. When you choose Lovedolls4u, you can expect discreet shipping, a selection of customization options, and excellent customer support. We are committed to providing you with a seamless and satisfying experience in the world of love dolls.
7.6. Can I customize a love doll on Lovedolls4u to fit my preferences?
Yes, you can! Lovedolls4u offers a variety of customization options for your love doll. We believe in helping you find your perfect companion, and customization is a key aspect of what we offer.
7.7. What is the difference between TPE and Silicone materials in love dolls, and which one should I choose?
Love dolls are commonly made from two primary materials: TPE (Thermoplastic Elastomer) and Silicone. Each material has its own unique characteristics. TPE is known for its soft and lifelike feel, making it a popular choice for those seeking a realistic tactile experience. It is flexible and more affordable, making it a great option for those on a budget. On the other hand, Silicone offers a firmer texture and is known for its durability and ease of cleaning. It tends to be slightly more expensive but is hypoallergenic and resistant to staining.